IndiGo says it processed ₹610 crore in passenger refunds ahead of the Ministry of Civil Aviation’s 8 pm deadline, as operations stabilize and baggage deliveries accelerate. The government continues close monitoring, while a Parliamentary committee plans to summon IndiGo executives amid DGCA action. Sunday marked a turning point in recovery momentum.
IndiGo reported disbursing over ₹610 crore in refunds to passengers impacted by mass disruptions, meeting the Civil Aviation Ministry’s 8 pm directive on Sunday. The airline also accelerated baggage resolution, delivering more than 3,000 bags, as authorities maintain strict oversight of remediation and passenger relief measures.
Operational recovery showed tangible improvement: the ministry noted IndiGo’s flight operations rose from 706 on December 5 to 1,565 on December 6, with projections to reach about 1,650 by end of Sunday—signaling fast-paced stabilization following days of cancellations and delays across the network. UNI reporting echoed the refund tally and the carrier’s near-term focus on full stabilization.
Parliament is preparing to summon senior IndiGo executives, even as DGCA proceedings continue in parallel. The week’s developments indicate tighter accountability expectations from regulators and lawmakers as recovery efforts proceed.
Major takeaways
Refund milestone: ₹610 crore processed before the 8 pm deadline; baggage deliveries exceed 3,000 pieces.
Stabilization trend: Flight operations rebounding toward ~1,650 daily movements as of Sunday.
Regulatory scrutiny: DGCA action ongoing; Parliament panel to summon IndiGo leadership.
Government monitoring: Ministry underscores close tracking of passenger relief and operational recovery.
Conclusion
With refunds and operations trending upward, IndiGo’s crisis response has entered a stabilization phase. Regulatory and parliamentary oversight will shape next steps, keeping the focus on passenger protection and durable operational fixes.
Sources: UNI India; Firstpost; Hindustan Times; The Week