The Delhi Metro Rail Corporation (DMRC) has been honored with the Award of Excellence for "Metro Rail with the Best Passenger Services and Satisfaction" at the 18th Urban Mobility India (UMI) Conference & Exhibition 2025 held in Gurugram. This accolade recognizes DMRC’s outstanding commitment to passenger-centric services and innovative urban transport solutions.
At the 18th Urban Mobility India (UMI) Conference & Exhibition 2025, the DMRC emerged as the winner in the category recognizing the best passenger services across metro rail systems in India. The event, held over three days in Gurugram, brought together policymakers, transport authorities, and experts to celebrate achievements in urban transport innovation and sustainability.
DMRC’s award acknowledges its exemplary service quality, customer satisfaction, safety measures, and seamless integration with other mobility systems. The recognition underscores its leadership in providing efficient, reliable, and inclusive urban transit, contributing significantly to reducing traffic congestion and pollution in Delhi-NCR.
The DMRC continues to spearhead developments in sustainable urban mobility, including the deployment of advanced ticketing systems, accessibility improvements, and expansion of the metro network with a focus on last-mile connectivity. The award highlights DMRC's role as a model for other Indian cities aiming to enhance urban transport experiences.
Key Highlights:
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DMRC awarded “Metro Rail with the Best Passenger Services and Satisfaction” at UMI 25
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The accolade honors excellence in passenger-centric urban transport solutions
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UMI Conference 2025 showcased innovations in sustainable metropolitan mobility
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DMRC’s integrated, accessible services reduce congestion and environmental impact
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Recognition comes amid ongoing network expansion and technological upgrades
Source: PIB, Metro Rail Today, Indian Express, Facebook