FSSAI Calls on Public to Report Unsafe Food via App

NEW DELHI — In a major push to bolster national food safety standards, the Food Safety and Standards Authority of India (FSSAI) has intensified its consumer awareness campaign, "Be the Eyes of Food Safety". The initiative encourages citizens to actively participate in surveillance by reporting unhygienic kitchens, stale food, and unsafe handling practices directly through the FSSAI's digital infrastructure.

As the national regulator steps up enforcement against labeling irregularities and safety violations, it is increasingly relying on public participation to bridge the gap between regulatory oversight and on-ground reality. By utilizing technology to streamline the grievance process, FSSAI aims to create a more responsive ecosystem where consumer reports lead to timely regulatory action.

How to Report Food Safety Violations

The FSSAI has simplified the reporting process through its Food Safety Connect platform, which is accessible via a mobile application or the web-based Food Safety Compliance System (FoSCoS). To report a violation, consumers are advised to follow these steps:

• Document Evidence: Capture a clear photograph of the unsafe practice, such as unhygienic kitchen conditions, contaminated food, or improper handling.

• Access the Platform: Log in to the Food Safety Connect portal or download the Food Safety Connect App from the Google Play Store or iOS store.

• File the Complaint: Navigate to the "Register new complaint" tab, provide details of the incident, and upload the supporting photographs.

• Track Progress: Once submitted, consumers can track the live status of their grievance online, ensuring transparency in the resolution process.

According to FSSAI, attaching relevant proofs—such as images of the product or bills received from the retail shop—is highly recommended to facilitate a quicker investigation.

Strengthening Food Surveillance

The "Be the Eyes of Food Safety" campaign comes at a time when the regulator is facing a surge in complaints regarding food delivery platforms, packaged food quality, and restaurant premises. Recent enforcement actions have already seen notices issued to major food aggregators and brands for issues ranging from misleading "fresh" claims to unauthorized licensing.

The regulator emphasizes that consumer reports are not just individual grievances but are vital data points that help authorities identify systemic violations. By involving citizens, FSSAI intends to foster a robust culture of compliance among food business operators (FBOs) across restaurants, eateries, and delivery networks.

Why It Matters

For the average consumer, this initiative provides a direct mechanism to hold food businesses accountable. Beyond individual redressal, the system is designed to enhance overall public trust in the food available in the market. By participating, citizens contribute to a broader effort to reduce foodborne illnesses and ensure that FBOs adhere to established safety and labeling norms.

Key Facts at a Glance

• Campaign: "Be the Eyes of Food Safety" aims to turn consumer awareness into actionable reporting.

• Digital Tool: Complaints can be filed via the Food Safety Connect App or the FoSCoS web portal.

• Evidence Required: Uploading photographs of the violation is highly recommended for effective processing.

• Scope: The system handles complaints related to packaged food, food premises, and online delivery aggregators.

Frequently Asked Questions (FAQ)

1. What kind of complaints can I lodge using the app?

You can lodge complaints relating to packaged food quality, the hygiene of food premises (restaurants, QSRs), or issues with online food delivery aggregators.

2. Is it mandatory to attach photographs?

While not always strictly mandatory, FSSAI strongly advises attaching relevant proofs like photographs or bills to help authorities identify violations and take timely action.

3. How long does it take for a complaint to be resolved?

FSSAI makes sincere efforts to resolve complaints in a timely manner in collaboration with state authorities. You can track the live status of your complaint online after logging in.

4. Can I modify my complaint after submission?

No, once a complaint is submitted, it cannot be modified. However, you can always submit a fresh complaint if you have additional information.

Source: Food Safety and Standards Authority of India (FSSAI), Food Safety Connect Portal, Times of India