Nestlé Partners with Genpact to Open AI-Driven GCC in Hyderabad

HYDERABAD — Nestlé Business Solutions (NBS), the shared services arm of the Nestlé Group, has announced a strategic partnership with Genpact to establish its first-ever Global Capability Center (GCC) in India. Located in Hyderabad, the new facility is designed to serve as a high-tech hub for Nestlé’s global operations, utilizing advanced technologies to enhance operational efficiency, digital adoption, and process consistency.

The center, which will operate under Nestlé Business Services India Private Limited, represents a significant expansion of Nestlé's global business services network. By integrating Genpact’s expertise in process intelligence, data management, artificial intelligence (AI), and industrial automation, the facility aims to simplify and standardize administrative and business service functions for the FMCG giant worldwide.

Advancing AI-Led Process Transformation

The Hyderabad GCC is positioned as an innovation center focused on the integration of "agentic AI"—systems capable of making decisions and executing tasks autonomously. According to company releases, this technology will be central to improving operational visibility and agility across Nestlé’s global markets.

"This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations," said Tarun Chopra, Global Consumer Business Leader at Genpact. By combining Nestlé's massive scale with Genpact’s deep domain expertise, the center is expected to deliver measurable business impact and ensure greater consistency in how the company manages its internal workflows.

Strategic Selection of Hyderabad

Nestlé’s decision to plant its first Indian GCC in Hyderabad underscores the city’s growing reputation as a primary destination for global technology and capability centers. Luca Fichera, Head of Nestlé Business Solutions, cited Hyderabad’s robust infrastructure, strong technology ecosystem, and access to a high-quality talent pool as the primary drivers for the location selection.

"NBS Hyderabad represents a positive next chapter in our growth journey," Fichera said in a statement. "As we build stronger capabilities in a market like India, our people, partners, and vendors remain central to this journey. This reflects our confidence in India’s talent and capabilities."

Official Sources

According to official announcements from Genpact and Nestlé, the center will support the Nestlé Group’s goal of building a more agile and scalable services network. The initiative follows the successful adoption of similar digital-first strategies across various multinational corporations that have moved to leverage India’s ecosystem for global business services.

Why It Matters

The establishment of this GCC is a major play for operational resilience. For an enterprise of Nestlé’s size, standardizing backend processes via AI-driven centers is crucial for maintaining margins and responding quickly to global market shifts. For the business services industry, the partnership confirms that multinational enterprises are shifting away from traditional BPO models toward more sophisticated, technology-integrated service hubs.

Key Facts at a Glance

• New Hub: Nestlé’s first Global Capability Center (GCC) in India is located in Hyderabad.

• Technological Focus: The center will use agentic AI, process intelligence, and automation to streamline business operations.

• Partnership: The facility is established in collaboration with Genpact, a leader in AI and digital transformation.

• Operational Scope: The GCC will handle standardized business services and digital operations across Nestlé’s global network.

Frequently Asked Questions (FAQ)

1. What is the primary purpose of Nestlé’s new Hyderabad GCC?

The center aims to simplify, standardize, and scale Nestlé’s global business services by leveraging AI, automation, and process intelligence.

2. Why was Hyderabad chosen for this facility?

Hyderabad was selected due to its robust technology ecosystem, high-quality infrastructure, and status as a leading destination for global capability centers in India.

3. How will Genpact support this new center?

Genpact will provide its proprietary expertise in process intelligence, data, and advanced AI technologies to help Nestlé accelerate its digital transformation journey.

4. Will this impact Nestlé’s existing operations?

The GCC is intended to improve efficiency, performance, and resilience across Nestlé’s global operations by centralizing and digitizing business service functions.

Source: Genpact Newsroom, Nestlé Media, The Economic Times, Fortune India