Adani Airports Partners with AIONOS to Launch Multilingual AI Concierge for Next-Gen Passenger Experience

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, announced a landmark strategic partnership with AIONOS, an InterGlobe Enterprises company and leader in enterprise AI, to transform passenger services using advanced artificial intelligence. This collaboration aims to introduce a sophisticated multilingual, omni-channel agentic AI platform named IntelliMate M across all Adani-operated airports in India.  

This innovative AI-driven solution will serve as a 24/7 intelligent concierge, enabling passengers to receive personalized, real-time assistance with flight status, gate details, baggage tracking, airport navigation, and other services. Available in English, Hindi, and various regional languages, this AI platform will provide consistent and context-aware support through multiple touchpoints, including voice, chat, web, and mobile interfaces.  

Arun Bansal, CEO of AAHL, emphasized that this collaboration complements existing in-house digital offerings like Aviio and Adani OneApp, creating a connected ecosystem for efficiency and inclusivity. By leveraging cutting-edge AI technology, Adani Airports is setting new benchmarks for smart, sustainable, and future-ready airport infrastructure, ensuring seamless and personalized passenger journeys.  

Notable Updates:

• Deployment of AIONOS’s proprietary Agentic AI platform, IntelliMate M, across all Adani Airports.  
• Multilingual support tailored to passengers’ language preferences, including regional dialects.  
• Omni-channel engagement via voice, chat, web, and mobile for real-time interactive support.  
• 24x7 virtual concierge service providing instant information on flights, gates, baggage, and airport amenities.  
• Enhanced passenger satisfaction through consistent, context-aware AI interactions.  
• Integration with Adani’s existing digital tools like Aviio, Adani OneApp, and Airport-in-a-Box for a seamless ecosystem.  
• Initiative aligned with AAHL’s digital transformation strategy prioritizing convenience, personalization, and inclusivity.  

This partnership marks a significant advancement in India’s aviation sector, reinforcing Adani Airports’ leadership in adopting digital-first innovations to improve the travel experience.  

Sources: The Hindu Business Line, The New Indian Express, The Tribune, Economic Times, The Statesman, Telangana Today.