Infosys launches its Customer Experience Suite for Salesforce, an advanced solution suite leveraging Infosys Topaz and Salesforce’s agentic AI. Designed to automate processes, personalize interactions, and scale digital workforces, this launch marks a major milestone in boosting enterprise efficiency, customer satisfaction, and operational agility.
Key Highlights: Infosys’s Suite Transforms Customer Experience
AI First: Infosys Topaz powers the suite with AI-driven services, platforms, and automation, pairing seamlessly with Salesforce’s agentic AI for next-level digital transformation. The offering enables businesses to automate service inquiries, sales functions, and employee support with real-time, context-aware decisioning.
Agentforce Solutions: Infosys’s Agentforce set streamlines customer interactions across sales, service, and marketing channels, delivering tailored experiences while optimizing enterprise workflows. The suite enhances dynamic engagement, lowers friction, and boosts operational outcomes—demonstrated by reduced case times and improved satisfaction scores in early deployments.
Industry Impact: Enterprises benefit from measurable reductions in repetitive tasks (transactional inquiries, spam), quicker case resolutions, and end-to-end automation. Infosys partners, such as Fluido, helped major European and media clients revamp service operations, yielding faster response times and simplified processes.
Scalability and Integration: The Customer Experience Suite integrates into existing business ecosystems, supporting enterprises as they scale digital workforces while maintaining compliance with ethical and regulatory standards.
Future Focus: Infosys delivery chief Dinesh Rao emphasizes the suite’s role in “defining how enterprises operate in an AI-powered world,” fostering sustainable growth, productivity, and long-term business success.
Sources: Infosys Newsroom, AngelOne, ITTech Pulse