Delhi Rolls Out WhatsApp Access For 50 Government Services

Image Source: The Indian Express

Delhi Government Has Launched A New Digital Initiative Called Governance Through WhatsApp, Allowing Citizens To Access Nearly 50 Key Services Including Birth Certificates, Caste Certificates, And Property Tax Payments. The Move Aims To Simplify Public Service Delivery, Enhance Transparency, And Reduce The Need For Physical Visits To Government Offices.

In a major step toward digital governance, the Delhi government has announced the rollout of its new initiative, Governance Through WhatsApp. Under this program, residents will be able to access nearly 50 essential government services directly through WhatsApp, eliminating the need to visit government offices or navigate complex websites.

The services will be delivered via an AI-powered bilingual chatbot available in both Hindi and English. Citizens can interact with the chatbot to apply for documents, upload required files, make payments, and receive updates—all within the familiar WhatsApp interface.

Simplifying access to everyday public services

The initiative is designed to streamline access to services that are frequently needed by Delhi residents. These include birth and caste certificates, property tax payments, pension applications, and more. The WhatsApp platform will integrate with the existing e-District portal and departmental systems to ensure seamless service delivery.

Key Highlights:

Citizens can access nearly 50 services via WhatsApp under the Governance Through WhatsApp initiative
Services include birth certificates, caste certificates, property tax payments, and pension applications
AI-powered chatbot supports both Hindi and English for wider accessibility
Users can submit documents, make payments, and track applications through WhatsApp
Initiative aims to reduce footfall at government offices and improve service transparency

A step toward inclusive and efficient governance

This move reflects Delhi’s broader push toward tech-enabled governance and citizen-centric service delivery. By leveraging WhatsApp’s widespread usage, the government hopes to make public services more accessible, especially for those less familiar with formal digital portals. Officials have indicated that more services may be added in future phases, depending on public feedback and system performance.

Sources: Khabri Media, IndiaTimes, The New Indian Express

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