Diligenta Workers Launch Nationwide Strike Over Pay Dispute, More Dates Announced

Employees of Diligenta, a UK-based financial services outsourcing firm, have initiated a coordinated strike across five major locations—Liverpool, Reading, Glasgow, Edinburgh, and Stirling—on November 18, 2025. The industrial action, led by Unite the Union, targets a 2–3% pay increase imposed in June, which falls short of the 4.5% Retail Price Index inflation rate.

The dispute is now set to intensify, with Unite confirming additional strike dates on November 28, and December 1, 8, and 9. The union is demanding a revised pay offer that reflects inflation and recognizes the contributions of administrative, call centre, and customer service staff who manage operations for clients including Lloyds, M&G, Aviva, and Phoenix.

Key developments include:  

• Unite claims Diligenta’s efficiency drive is built on suppressed wages and rising workloads for its 5,000 UK employees.
• The union revealed Diligenta’s pre-tax profits average £82,000 per employee, highlighting the gap between profitability and wage growth.
• The strike marks the first phase of escalating industrial action, with further disruptions expected if demands are unmet.
• Diligenta’s parent company, Tata Consultancy Services, has not yet issued a public response.

Sources: Unite the Union Official Statement, WSWS, Yahoo News UK, StrikeCalendar UK.