DreamFolks Services Limited, India’s leading airport experiences company, has announced key operational updates reflecting a strategic pivot in its business model. The company has decided to discontinue its domestic airport lounge services while reiterating that its contracts across other service verticals and global lounge partnerships remain active. Discussions with stakeholders around alternative propositions for domestic operations are currently ongoing.
Key Highlights:
DreamFolks Services has officially discontinued its domestic airport lounge services, a decision driven by evolving market dynamics and a focus on optimizing resources toward more profitable segments.
The company emphasized that despite this discontinuation, all existing contracts associated with other services like international lounges, airport transfers, and concierge services remain in full effect and operational.
Its global lounge business continues robustly, maintaining partnerships with key international airports and lounges worldwide, catering to growing outbound travel demand by Indian and global premium travelers.
The move to exit domestic lounges is aligned with DreamFolks’ strategy to concentrate on core competencies and scalable segments that offer higher margins and greater customer satisfaction.
Negotiations and discussions with service providers, airport authorities, and travel partners are underway to explore alternative models or partnerships that could potentially restore or reshape domestic lounge services in the future.
Updated disclosures indicate that the company is committed to maintaining service excellence across global lounges and other airport experience platforms, leveraging technology and innovation to enhance guest experiences.
DreamFolks’ decision comes amid shifts in domestic travel patterns, changing customer preferences, and competitive pressures from emerging hospitality solutions at Indian airports.
Financially, the company remains stable with global lounge operations contributing substantially to revenue and profitability, cushioning the impact of the domestic lounge services exit.
Market and Strategic Outlook:
DreamFolks Services’ operational recalibration underscores a pragmatic approach to navigating a complex airport services landscape. By prioritizing global lounge access and diversified travel services, the company aims to capture higher-value customer segments and enhance profitability.
The ongoing dialogue with ecosystem stakeholders signals a willingness to innovate and revisit domestic lounge offerings through potentially new business models or technology-driven solutions addressing current market needs.
Industry watchers interpret this as a tactical realignment, leveraging DreamFolks’ strong global footprint while recalibrating local strategies to maintain leadership in airport customer experience services across India and overseas.
In conclusion, DreamFolks Services Limited’s exit from domestic airport lounge operations combined with sustained focus on global lounges and other services reflects strategic agility and commitment to long-term growth and value creation in the evolving airport services market.
Sources: DreamFolks Services official disclosures, Moneycontrol, Business Standard, Economic Times, Market Screener (September 2025)
