Empathy Over Algorithms: Infosys Co-Founder Kris Urges India to Humanize Its Tech Future

At the 35th edition of the Devi Awards 2025 in Bengaluru, Infosys co-founder Kris Gopalakrishnan delivered a compelling message: India’s tech evolution must be anchored in empathy. As artificial intelligence and automation redefine industries, Gopalakrishnan warned against viewing technology as an end in itself. Instead, he advocated for a “humans-plus-technology” approach that ensures inclusive progress and social benefit.

He highlighted the economic disparity in AI access, citing the global ChatGPT subscription cost of $20/month as unaffordable for many Indians. Gopalakrishnan also stressed that innovation should lead to tangible improvements in people’s lives—not just academic or commercial milestones.

Key Highlights:

- Empathy-Driven Innovation:  
  Technology should be designed to uplift communities, not just optimize efficiency.

- AI as a Tool, Not a Replacement:  
  Human collaboration with AI is essential for ethical and sustainable progress.

- Economic Accessibility:  
  India must develop affordable AI models suited to local needs and income levels.

- Women in Leadership:  
  Gopalakrishnan noted that women leaders are often more attuned to empathy and inclusive growth.

- Call for Humane Transitions:  
  As AI leads to job displacement, retraining and support systems must be prioritized.

Sources: The New Indian Express, Business Today.