EY India’s Custom LLM: Fine-Tuning AI to Power Up the BFSI Sector!

EY India has introduced a Customised Fine-Tuned Large Language Model (LLM) specific to the Banking, Financial Services, and Insurance (BFSI) sector. Built on the top of the LLAMA 3.1-8B instruct model, the innovative AI tool improves customer care, business efficiency, and compliance. It has bilingual functionality in English and Hindi, addressing BFSI-based concerns with improved accuracy, intent detection, and contextual sensitivity. The model offers measurable outcomes, i.e., 50% cost reduction, and can be deployed on-premises or in the cloud with low GPU requirements. BFSI organizations can integrate it seamlessly into text-based channels like WhatsApp and chatbots or voice-based AI call centers. EY India's Mahesh Makhija emphasized that this innovation enables banks to streamline operations, strengthen risk management, and open up new revenue sources, enhancing India's position as a leader in AI-led economic development. Source: Deccan Chronicle, Economic Times