Firstsource Solutions Expands Global Footprint with New HQ and AI Innovation Lab in Melbourne

Firstsource Solutions, one of the foremost business process outsourcing (BPO) and digital transformation services companies, has unveiled the launch of its Australia and New Zealand headquarters and a world-class AI Innovation Lab in Melbourne. The decision is aimed at bolstering the company's base in the region and driving its emphasis on AI-based solutions.

 

Key highlights:

 

The headquarters will be the center of operations for Firstsource in Australia and New Zealand.

 

The AI Innovation Lab will work to create innovative solutions in automation, predictive analytics, and machine learning for sectors such as healthcare, banking, and telecom.

 

CEO Vipul Khanna has said, "This expansion highlights our focus on providing transformative solutions to clients within the ANZ region."

 

The expansion is also likely to create local employment opportunities and strengthen Firstsource's leadership position in digital transformation services on a global basis.

 

Source: Based on Firstsource Solutions' official press release and industry reports