IndiGo CEO Pieter Elbers and senior officials have been summoned by DGCA for a December 11 review meeting amid massive flight cancellations. The regulator seeks detailed updates on restoration, staffing, refunds, and passenger communication. Government warnings of strict action highlight the urgency to resolve India’s largest airline’s operational crisis.
India’s largest airline, IndiGo, is under regulatory scrutiny as the Directorate General of Civil Aviation (DGCA) has summoned CEO Pieter Elbers along with senior officials for a crucial review meeting scheduled on December 11 at 3 pm. The move comes amid widespread flight disruptions that have left passengers stranded across major airports.
Key highlights from the announcement:
Operational Crisis: IndiGo has faced hundreds of cancellations in recent days, with over 220 flights scrapped across Delhi, Bengaluru, and Mumbai.
DGCA Directive: The regulator has asked IndiGo to present comprehensive data on flight restoration plans, pilot and crew recruitment, refunds, baggage handling, fare policies, and passenger communication measures.
Government Intervention: Civil Aviation Minister Ram Mohan Naidu earlier met IndiGo’s leadership, warning of strict action if disruptions persist.
Passenger Impact: The crisis has triggered long queues, delays, and mounting frustration, particularly after new Flight Duty Time Limit (FDTL) norms came into effect.
Company Response: IndiGo’s chairman recently apologized, attributing the chaos to a mix of technical glitches, seasonal changes, weather, and staffing challenges.
This meeting is expected to set the tone for corrective measures, with regulators pressing for accountability and swift resolution to restore confidence in India’s busiest airline.
Sources: Mathrubhumi, Indian Express, CNBCTV18, ScanX News, New Indian Express