Infosys Changes Bus Timings At Bengaluru Campus To Address US Client Calls And Employee Commute Woes

With a large workforce of over 3.2 lakh employees at its Bengaluru Electronic City campus, Infosys has taken a significant step to improve employee productivity by rescheduling its evening shuttle bus timings starting September 1, 2025. This decision comes as a direct response to employees’ feedback regarding prolonged commute times coinciding with client calls operating on US time zones, which were impacting work efficiency and confidentiality during travel. This newsletter delves into the reasoning behind the change, what the new timings entail, and how it fits into the broader context of Bengaluru’s challenging traffic scenario.

 

New Bus Schedule In Effect

 

The revised shuttle service now departs at 4:00 PM and 6:00 PM, replacing the earlier 5:30 PM and 6:30 PM schedules. This shift allows employees to avoid peak hour traffic congestion on Bengaluru’s notoriously crowded roads and reach home earlier, enabling uninterrupted work-from-home client interactions, especially those that require confidentiality during calls.

 

Highlights Of The Change

 

Employee Productivity And Confidentiality

Many Infosys employees working with US-based clients reported that their lengthy bus journeys, often exceeding 90 minutes during peak hours, prevented them from taking official calls confidentially. By shifting bus timings earlier, the company aims to minimize travel interruptions affecting client engagement and personal productivity.

 

Tackling Bengaluru’s Traffic Congestion

Bengaluru’s traffic woes persist despite recent infrastructure enhancements such as the launch of the 19-km Yellow Line Metro. Limited train sets and ongoing road repairs continue to cripple vehicular movement, necessitating corporate interventions like bus rescheduling and encouraging shuttle usage to ease overall congestion.

 

Encouraging Shuttle Use For Sustainable Mobility

Infosys provides its own bus services for better employee convenience and to decongest both city roads and its campus traffic. The shuttle stops are strategically located near employee residences, offering practical solutions for those living in areas poorly connected by metro rail.

 

Aligning With Work Culture Flexibility

Under Infosys’s return-to-office policy, employees are required to work from office at least 10 days per month while maintaining a daily 9.15-hour shift schedule. The company’s operational tweaks, including bus timing changes, demonstrate responsiveness to employee welfare while balancing global client service demands.

 

Open To Future Adjustments

Infosys communicated that it will continue to monitor commute patterns and remain open to further adjustments to optimize transportation and work experiences for its staff.

 

The Bigger Picture: Industry Responses To Urban Mobility Challenges

 

Infosys’s proactive approach reflects a growing trend among Bangalore-based tech companies grappling with the city’s infrastructure limitations. Balancing client commitments and employee well-being requires innovative solutions such as flexible transport timings, teleworking options, and corporate involvement in urban transit developments.

 

Employee Voices On The Change

 

Several employees expressed relief at the new bus schedule. A staff member shared that the earlier departure significantly reduced their commute time, allowing a smoother transition to post-office client calls and reducing exhaustion.

 

Conclusion

 

Infosys’s adjustment of bus timings at its Bengaluru Electronic City campus is a thoughtful response to real-world challenges posed by urban congestion and global work hours. By aligning operational logistics with employee needs and client schedules, Infosys enhances productivity, supports work-life balance, and contributes to sustainable urban mobility solutions. This development showcases the company’s commitment to adapting in a rapidly evolving work environment.

 

Sources: Times of India, Economic Times, Times Now News