Infosys Secures £1.2 Billion NHS Contract to Modernize Workforce Management Across England and Wales

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Infosys has been awarded a £1.2 billion, 15-year contract by the NHS Business Services Authority (NHSBSA) to deliver a next-generation workforce management solution for the National Health Service in England and Wales. The platform will replace the existing Electronic Staff Record (ESR), supporting 1.9 million NHS employees across their career lifecycle.

In a landmark deal, Infosys has been selected by the NHS Business Services Authority (NHSBSA) to design, deliver, and manage a new workforce management solution for the National Health Service (NHS) in England and Wales. The £1.2 billion contract spans 15 years and represents one of the largest digital transformation initiatives in the UK public sector.

Key Highlights:

Contract Scope & Value: Infosys will lead the development and implementation of the Future NHS Workforce Solution, a comprehensive platform that will manage the entire employment lifecycle of NHS staff—from recruitment and onboarding to payroll, career development, and retirement.

Scale of Impact: The solution will serve over 1.9 million NHS employees, accounting for nearly 5% of the UK workforce. It will process more than £55 billion in annual payroll, replacing the legacy Electronic Staff Record (ESR) system.

User-Centric Design: NHSBSA emphasized that the new platform will be co-designed with input from NHS staff. Over 15,000 stakeholders have already contributed feedback to ensure the system meets real-world needs across clinical and administrative roles.

Technology & Innovation: Infosys will leverage its global expertise in cloud, AI, and digital platforms to deliver a scalable, secure, and intuitive solution. The system aims to improve workforce planning, reduce administrative burden, and enhance employee experience.

Strategic Significance: This contract reinforces Infosys’s position as a trusted digital transformation partner for global public sector clients. It also aligns with the UK government’s broader push toward modernizing public services through technology.

Leadership Commentary: NHSBSA officials highlighted the partnership as a “transformational step” in supporting NHS staff and improving operational efficiency. Infosys executives reaffirmed their commitment to delivering a resilient and future-ready platform.

This long-term engagement marks a significant milestone in Infosys’s UK operations and underscores the growing role of Indian IT firms in delivering mission-critical services for global institutions.

Sources: 1. NHSBSA Official Announcement 2. Infosys Investor Relations 3. UK Government Tender Portal

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