Mumbai Metro Rail Corporation (MMRC) has launched a WhatsApp-based ticketing system for Metro Line 3, enhancing digital convenience for commuters. The service allows passengers to generate up to six QR tickets via chat, supports multiple payment options, and promotes paperless travel, making urban mobility more seamless and sustainable.
MMRC Introduces WhatsApp Ticketing for Metro Line 3: Here’s How It Works
In a major step toward digitizing public transport, the Mumbai Metro Rail Corporation (MMRC) has launched a WhatsApp-based ticketing system for Metro Line 3, also known as the Aqua Line, which runs between Cuffe Parade in South Mumbai and Aarey JVLR in the northwest.
The initiative, announced on October 13, 2025, is designed to simplify ticketing and reduce reliance on physical counters and paper tickets.
Key Highlights from the Launch:
Simple Chat-Based Interface
Commuters can initiate the ticketing process by sending “Hi” to +91 98730 16836 on WhatsApp.
Alternatively, they can scan a QR code displayed at metro stations to begin the transaction.
QR Ticket Generation
The system allows users to generate up to six QR tickets in a single transaction.
These tickets can be scanned at entry gates for seamless access.
Multiple Payment Options
Supports UPI payments with no additional charges.
Card transactions are also accepted, with minimal processing fees.
Eco-Friendly and Efficient
Eliminates the need for paper tickets, promoting sustainable travel.
Reduces queue times and enhances commuter convenience, especially during peak hours.
Meta’s Technical Support
The integration is backed by Meta, ensuring robust backend support and secure transactions.
The conversational interface is designed to be intuitive and multilingual.
Commuter Benefits
Ideal for daily travelers, tourists, and tech-savvy users.
Offers a faster, contactless alternative to traditional ticketing methods.
This move aligns with MMRC’s broader vision to modernize Mumbai’s metro infrastructure and make urban mobility smarter and more accessible.
Sources: Mid-Day, The Week, Hindustan Times