Ola Electric has scaled up its Hyperservice initiative into an open platform, allowing third-party mechanics and vendors to access spare parts and service tools. The move aims to decentralize EV servicing, improve customer experience, and address rising after-sales complaints across India’s growing electric vehicle ecosystem.
Ola Electric is transforming its Hyperservice model into a fully open platform, enabling broader access to spare parts and service infrastructure. This strategic shift comes in response to mounting service demands and aims to democratize EV maintenance by integrating third-party mechanics and independent vendors.
Important points
- Ola Electric plans to onboard third-party service providers by December 2025, expanding its reach beyond 500 existing service centers
- The open platform will offer certified spare parts, diagnostic tools, and training modules to external mechanics
- The initiative addresses over 80,000 monthly service complaints, aiming to reduce wait times and improve repair efficiency
- Ola Essential Care packages will be standardized across the network, ensuring consistent service quality
- The company is also rolling out a Quick Service Guarantee and doubling its service footprint nationwide
- Battery diagnostics, brake inspections, and drive belt checks are among the key services included in the platform
- The move supports Ola’s broader goal of building a scalable and inclusive EV ecosystem in India
This expansion marks a significant step in Ola Electric’s commitment to improving after-sales support and fostering a more accessible EV service landscape.
Sources: Ola Electric, 91Wheels, India EV News