SBI Bids Farewell to mCASH: Digital Wallet Service Shuts Down November 30

Updated: November 17, 2025 17:02

State Bank of India’s digital wallet service SBI mCASH will cease operations on November 30, 2025. Customers are advised on alternative methods to send money after the closure to ensure uninterrupted digital transactions and seamless financial operations.

State Bank of India (SBI) has announced that its popular digital wallet service, SBI mCASH, will be discontinued from November 30, 2025. This move is part of the bank’s strategy to streamline digital offerings while encouraging users to adopt more comprehensive digital banking solutions.

Key Highlights:

SBI mCASH Service Shutdown: SBI mCASH, which enabled users to send money simply using mobile numbers, is set to shut down operations by the end of November. Post November 30, the app will no longer process transactions.

Alternative Digital Payment Options: SBI urges mCASH users to transition to other secure digital platforms offered by the bank, such as YONO (You Only Need One), which provides extensive banking and payment services beyond just wallet capabilities.

UPI-Based Transfers: Customers are encouraged to use the Unified Payments Interface (UPI), accessible via multiple apps including SBI’s own YONO and third-party apps like Google Pay, PhonePe, and Paytm, for instant money transfers.

Funds Withdrawal: Users must withdraw or transfer any remaining balance on SBI mCASH before the service ends to avoid loss. Details on refund or balance transfer procedures are provided on the official SBI website and app notifications.

Security and Convenience: SBI reassures customers of the security and efficiency of alternatives like YONO and UPI, emphasizing convenience for bill payments, recharges, and peer-to-peer transfers.

Customer Support: Dedicated help desks and customer support services are available to assist mCASH users in transitioning smoothly and resolving concerns related to the shutdown.

Strategic Move: The phase-out of SBI mCASH is seen as a consolidation move by SBI to centralize digital payment solutions under the broader, feature-rich YONO platform, enhancing customer experience.

Customers are advised to act proactively to switch to available alternatives and ensure their digital payment activities continue seamlessly post SBI mCASH shutdown.

Sources: State Bank of India Official Announcement, Economic Times, Moneycontrol, Business Standard .

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