Heavy smog in Delhi and northern India has disrupted flight operations, leaving thousands stranded. Under aviation rules, passengers are entitled to refunds and compensation. IndiGo has announced ₹10,000 travel vouchers for severely impacted travelers, while other airlines must process refunds promptly. Here’s what passengers should know about claiming relief.
As severe smog blankets Delhi and adjoining regions, flight cancellations and delays have left passengers stranded at airports. Poor visibility has disrupted operations, prompting airlines to issue refunds and compensation.
India’s aviation law mandates that passengers are entitled to full refunds for cancelled flights and compensation for long delays. In addition, IndiGo has offered ₹10,000 travel vouchers to customers stranded between December 3–5, valid for 12 months across its network.
Passengers booking through travel platforms are advised to check refund status directly with airlines or write to customer support if transactions are pending.
Major Takeaways
Refund Rights: Full refunds for cancellations; compensation for delays under aviation rules.
IndiGo Offer: ₹10,000 vouchers for severely impacted passengers, redeemable within 12 months.
Claim Process: Refunds processed automatically; stranded passengers can contact airline support if pending.
Smog Impact: Poor visibility continues to disrupt Delhi airport operations.
Passenger Advice: Keep booking details handy and monitor airline updates for faster resolution.
Conclusion
While smog-related disruptions are beyond airlines’ control, passenger rights remain protected. Refunds and vouchers provide relief, but travelers should stay proactive by tracking claims and contacting support when needed.
Sources: Livemint, Times of India, News18