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India’s capital markets regulator, the Securities and Exchange Board of India (SEBI), has proposed a significant revision to its framework for managing technical glitches in stock brokers’ electronic trading systems. The updated guidelines, released for public consultation in September 2025, introduce stricter reporting timelines and a more precise definition of what constitutes a reportable glitch. These changes aim to enhance transparency, reduce ambiguity, and ensure swift communication between brokers, exchanges, and clients during trading disruptions.
The move follows sustained feedback from the broking industry and ongoing dialogue with stock exchanges, highlighting the need for clearer thresholds and more practical compliance mechanisms.
Key Highlights From The Revised Framework
- Stock brokers must now report any technical glitch to exchanges and affected clients within two hours of detection
- SEBI proposes to exclude glitches occurring outside trading hours from mandatory reporting
- Definition of technical glitch refined to exclude minor backend issues and non-trading disruptions
- Brokers required to submit preliminary incident reports within one trading day and root cause analysis within 14 days
- Surprise inspections and stricter audit protocols to be implemented for high-risk brokers
Revised Definition Of Technical Glitch
SEBI’s updated proposal narrows the scope of what qualifies as a reportable technical glitch. Under the new definition, only malfunctions that occur during active trading hours and impact core trading functions—such as order placement, execution, or real-time data feeds—will require mandatory reporting.
Excluded from the definition are:
- Glitches occurring after market close or during non-trading hours
- Backend system delays that do not affect client-facing operations
- Customer service complaints unrelated to trading functionality
- Temporary slowdowns lasting less than five minutes
This refinement is intended to reduce false positives and prevent unnecessary compliance burdens for brokers, while maintaining focus on incidents that materially affect market operations.
Mandatory Reporting Timeline
SEBI has introduced a two-hour window for brokers to notify both the exchange and affected clients once a glitch is detected. This replaces the previous one-hour requirement and reflects industry feedback that more time is needed to verify and assess the nature of disruptions.
The revised reporting structure includes:
- Initial notification to exchanges and clients within two hours
- Preliminary incident report by the next trading day
- Root cause analysis submitted within 14 calendar days
- All reports to be filed via a centralized portal managed by exchanges
This structured timeline ensures timely communication while allowing brokers sufficient time to investigate and document incidents thoroughly.
Operational Implications For Brokers
The proposed changes will require brokers to:
- Upgrade internal monitoring systems to detect and classify glitches accurately
- Train compliance teams to adhere to new reporting thresholds and timelines
- Maintain detailed logs of system performance during trading hours
- Coordinate with third-party vendors for timely root cause analysis and resolution
High-risk brokers—those offering algorithmic trading, co-location services, or handling large retail volumes—will be subject to surprise inspections and enhanced audit scrutiny.
Industry Feedback And Regulatory Intent
The broking community has broadly welcomed SEBI’s move to refine the definition and extend reporting timelines. However, concerns remain about the operational costs of compliance, especially for smaller brokers with limited technical infrastructure.
SEBI has reiterated that the reforms are aimed at balancing ease of doing business with robust risk management. The regulator emphasized that investor protection and market integrity remain paramount, and that the framework will evolve based on stakeholder input.
Next Course Of Action
Public comments on the consultation paper are open until December 26, 2025. SEBI is expected to finalize the framework in early 2026, with phased implementation across exchanges. The regulator’s push for clarity and accountability in managing technical glitches reflects its broader commitment to modernizing India’s trading ecosystem.
As electronic trading becomes more complex and widespread, SEBI’s reforms will play a critical role in ensuring that technology enhances—not undermines—market stability.
Sources: The Hindu BusinessLine, SEBI Circular Archive, TaxGuru Regulatory Updates
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