The Delhi government is organizing a study tour of leading states to learn best practices for implementing WhatsApp-based e-governance. This initiative aims to enhance digital public services and enable citizens to access multiple government services seamlessly via WhatsApp, improving transparency and convenience.
To improve governance through digital platforms, the Delhi government is sending a team of IT officials on a study tour to states like Tamil Nadu, Andhra Pradesh, Karnataka, Kerala, and Odisha, known for their advanced e-governance systems. The goal is to learn successful models for integrating WhatsApp-based public service delivery and to adapt these best practices for Delhi’s upcoming WhatsApp governance platform.
The planned WhatsApp governance initiative will allow Delhi residents to apply for, verify, and download certificates such as birth, caste, marriage, learning, and driving licenses through WhatsApp, making government services more accessible. The platform will use AI-powered bilingual chatbots to guide users, reducing the need for physical visits to government offices.
This project represents a significant step toward transparent, efficient, and citizen-friendly governance. It builds on previous Delhi government digital initiatives while leveraging WhatsApp's widespread use, aiming to integrate up to 30 services initially with scope for expansion.
Key Highlights:
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Delhi government’s IT team to study digital governance in advanced states to adopt WhatsApp governance best practices
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Initiative enables citizens to access multi-departmental services on WhatsApp including certificate applications and document verification
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AI-powered bilingual chatbot (Hindi & English) to assist users for a seamless experience
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Platform development underway, bidding open for technology firms to implement the system
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Builds on Andhra Pradesh's successful 'Mana Mitra' WhatsApp governance model
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Aims to enhance transparency, accessibility, and governance efficiency through familiar technology
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Expected to roll out initially with 25-30 services, later expanding coverage
Sources: The Indian Express, Times of India, Business Standard, MillenniumPost