Food delivery giants Zomato and Swiggy announced higher gig worker payouts ahead of New Year’s Eve, responding to strike threats from delivery partners. The move aims to ensure uninterrupted service during one of the busiest nights of the year, while addressing concerns over fair compensation and rising operational pressures.
As New Year’s Eve approached, Zomato and Swiggy faced mounting pressure from delivery partners threatening strikes over low pay and high workloads. In response, both platforms rolled out increased payouts and incentives to gig workers, ensuring smooth operations during peak demand.
Industry insiders note that New Year’s Eve is among the highest order-volume nights, making uninterrupted service critical for customer satisfaction and brand reputation. The payout hike reflects growing tensions in India’s gig economy, where delivery partners have repeatedly raised concerns about earnings, fuel costs, and working conditions.
While the move temporarily diffused strike threats, analysts suggest that sustainable solutions—such as better pay structures and social security measures—will be essential for long-term stability in the sector.
Notable Updates and Major Takeaways
Payout hike announced by Zomato and Swiggy ahead of New Year’s Eve.
Strike threats from gig workers prompted urgent action.
Peak demand night: New Year’s Eve among busiest for food delivery.
Worker concerns: Pay, fuel costs, and conditions remain unresolved.
Future outlook: Need for sustainable gig economy reforms.
Conclusion
The payout hike highlights the fragile balance between gig platforms and workers, underscoring the need for structural reforms to ensure fairness and resilience in India’s food delivery ecosystem.
Sources: Economic Times, Business Standard, Mint