Tech Mahindra Joins Hands with ServiceNow to Provide Next-Gen Broadband Solutions to Communication Providers

Unknown Apr 02, 2026 800 Views

Tech Mahindra Limited, a top-notch digital transformation, consulting, and business re-engineering services provider, has signed a strategic alliance with ServiceNow, a digital workflow solutions leader globally. The partnership is intended to provide next-generation broadband solutions for commu...

Key Highlights:

Goals of Partnership

The collaboration will integrate ServiceNow's digital workflow capabilities and the experience of Tech Mahindra in telecom and technology services to develop new-age broadband solutions.

The solutions will enable CSPs to automate their operations, decrease the time taken to deliver services, and enhance network reliability while increasing customer satisfaction.

Next-Gen Broadband Solutions:

The combined offering will concentrate on automating network tasks, facilitating predictive maintenance, and optimizing service management for broadband operators.

By combining ServiceNow's platform with Tech Mahindra's telecom offerings, CSPs can gain accelerated time-to-market for new services and enhanced scalability.

Strategic Significance:

The alliance is timely as the demand for high-speed broadband is increasing worldwide, fueled by remote work, online learning, and digital entertainment.

The alliance is in line with Tech Mahindra's strategy to enhance its leadership in the telecom space while meeting the changing requirements of CSPs.

Leadership Insights:

Manish Vyas, Tech Mahindra's President of Communications, Media & Entertainment, said:

"Our collaboration with ServiceNow will help communication service providers deliver exceptional broadband experiences with innovative and automated solutions."

Paul Smith, Global Head of Telecoms at ServiceNow, said:

"This partnership will help CSPs modernize their operations and provide seamless connectivity to their customers."

Outlook:

With this alliance, Tech Mahindra and ServiceNow will be able to lead digital transformation in the telecommunication industry and keep up with increasing demand for high-quality broadband services.

Conclusion:

The collaboration highlights Tech Mahindra's focus on innovation and its position as a leader in providing innovative solutions to the telecommunication business.

Sources: Economic Times, Business Standard; April 3, 2025

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