Aviation Ministry Tightens Rules: Airlines Ordered to Compensate, Refund, and Deliver Baggage Promptly

In a decisive move to safeguard passenger interests, the Ministry of Civil Aviation has directed airlines to adhere strictly to existing passenger rights regulations. The ministry emphasized that compensation must be provided wherever applicable, and airlines must ensure seamless service recovery for affected travelers.

IndiGo, India’s largest carrier, has been specifically instructed to clear all pending refunds without delay and deliver baggage separated due to cancellations directly to passengers’ addresses within two days.

The ministry also mandated that all refunds for cancelled or disrupted flights be completed by 8:00 PM on December 7, 2025, underscoring its commitment to accountability and transparency in the aviation sector.

Key Highlights

- Airlines must provide compensation under existing passenger rights regulations.

- IndiGo directed to deliver separated baggage to passengers’ homes within two days.

- No rescheduling charges allowed for passengers affected by cancellations.

- Refunds for cancelled/disrupted flights must be completed by 8:00 PM, December 7, 2025.

- IndiGo instructed to clear all pending passenger refunds immediately.

These measures reflect the government’s push for stronger consumer protection and operational accountability in India’s aviation industry.

Sources: Reuters, Ministry of Civil Aviation (India)