IndiGo CEO Confirms Stabilisation, Begins Internal Review Of Disruptions

IndiGo, India’s largest airline, has reassured passengers and stakeholders that its operations are now fully stabilised after a week of severe disruptions. CEO Pieter Elbers confirmed that the airline has restored its full schedule, operating over 1,800 flights daily with a 91% on-time performance. He added that IndiGo has started focusing internally on what led to the operational meltdown, aiming to strengthen resilience and prevent future crises.  

Key highlights from the announcement include  

• IndiGo restored its full network, reconnecting all stations it serves across India and abroad.  
• On-time performance improved from 75% last week to 91% as of December 9.  
• The number of flights increased from 1,650 to more than 1,800 daily.  
• CEO Pieter Elbers confirmed an internal review is underway to identify systemic issues.  
• The Directorate General of Civil Aviation (DGCA) has sought explanations and oversight measures following the cancellations.  
• Passengers affected by earlier disruptions are being assisted, with pending issues actively resolved.  
• IndiGo emphasized its commitment to operational reliability and customer satisfaction.  

The stabilisation marks a significant recovery for IndiGo, which faced regulatory scrutiny and investor concerns after nearly 500 flights were cancelled nationwide. The airline’s proactive measures and internal review are expected to reinforce confidence among passengers and regulators.  

Sources: ANI News, India.com, Hindustan Times