Check-In Disruptions At Delhi And Other Airports Due To Software Glitch

Passengers at Delhi’s Indira Gandhi International Airport and other major hubs faced inconvenience on Thursday morning due to a technical glitch in Navitaire’s global check-in system. The outage, which began around 6:45 am and lasted until 7:28 am, impacted airlines including IndiGo, Air India Express, SpiceJet, and Akasa Air.  

During the disruption, automated check-in counters were non-functional, forcing staff to resort to manual processing. This led to congestion at terminals, though officials confirmed that no major flight cancellations occurred. The glitch also affected airports across Asia-Pacific and Europe, highlighting the global scale of the outage.  

While services were restored within 40–45 minutes, the incident underscores the vulnerability of aviation systems to software failures. Industry experts note that such disruptions, though rare, can have cascading effects on passenger experience and operational efficiency.  

Key Highlights  

• Navitaire software glitch disrupted check-in systems globally  
• Delhi, Mumbai, Bengaluru among affected airports in India  
• Outage lasted about 40-45 minutes between 6:45 am and 7:28 am  
• Airlines including IndiGo, Air India Express, SpiceJet, Akasa Air impacted  
• Manual processing led to long queues but no major flight cancellations  

Sources: India Today, Times of India, Times Now, FPJ News Service, India News