HCLTech and Western Union Join Forces to Drive AI Transformation

Western Union and HCLTech have announced a significant expansion of their partnership, marking a new chapter in financial technology innovation. The collaboration focuses on integrating advanced AI solutions and transitioning Western Union to a platform-centric operating model, strengthening its global payment ecosystem.

Key Highlights:

• Global Capability Center Expansion: The partnership includes expanding the Global Capability Center (GCC) in Hyderabad, India, positioning it as a hub for technology and engineering innovation.
• AI-Powered Transformation: Western Union will leverage HCLTech’s proprietary AI solutions, including FENIX AI and AI Force, to enhance agility, scalability, and operational efficiency.
• Next-Gen Payment Infrastructure: The GCC will drive the development of advanced payment systems, improving consumer experiences and building world-class digital capabilities.
• Strategic Partnership: HCLTech is now Western Union’s largest preferred partner, underscoring the depth of collaboration in reshaping financial services.
• Global Workforce Strength: HCLTech employs over 226,000 professionals across 60 countries, providing scale and expertise to support Western Union’s transformation.

This partnership highlights the growing role of India as a global technology hub and reflects the increasing importance of AI-driven models in modern financial services.

Sources: HCLTech Press Release, InvestyWise, Reuters