Hinduja Global Solutions (HGS) is at the forefront of transforming customer experience through cutting-edge AI-led technology services. Here are the key highlights of their recent advancements:
AI-Driven Solutions: HGS has developed HGS Agent X, a holistic contact center accelerator that integrates AI, automation, and analytics to enhance customer interactions. This solution has led to significant improvements in operational efficiency and customer satisfaction.
Cost Savings and Efficiency: Agent X has achieved cost savings of 30-50% for clients by automating repetitive tasks and reducing average handling time. It also boosts sales conversion rates by 15-20% and decreases frontline support costs by up to 20%.
Generative AI Integration: HGS is actively exploring generative AI (GenAI) for automating complex tasks, enhancing automation, and improving accuracy across various industries. This includes projects in conversational AI, loan processing, and document processing.
Customer Satisfaction: The adoption of AI has resulted in a 15-20% increase in customer satisfaction scores by improving the tracking and analysis of customer interactions.
Key Highlights:
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AI-Powered HGS Agent X: Enhances customer experience with automation and analytics.
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Cost Efficiency: Achieves 30-50% cost savings through automation.
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Generative AI: Explores GenAI for complex task automation.
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Customer Satisfaction: Boosts CSAT scores by 15-20%.
Source: Financial Express, Business Standard, Express Computer