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Updated: July 16, 2025 07:45
India's Global Capability Centres (GCCs) are undergoing a seismic shift, evolving into strategic hubs that drive innovation, transformation, and enterprise responsiveness in sectors. With over 1,800 GCCs hiring 2.16 million professionals and contributing USD 68 billion to GDP, India is no longer a support destination today—India is the blueprint for global enterprise transformation.
Key Highlights
- GCCs have shifted from cost arbitrage to innovation arbitrage, and Target and Publicis Sapient are some of the companies leveraging India's capabilities in marketing, supply chain, product development, and AI-powered customer experience, among others
- Goldman Sachs estimates the contribution of GCCs to India's GDP at USD 0.5 trillion by 2035, generating up to 25 million jobs
- India possesses 32 percent of the world's GCC talent, 28 percent of the world's STEM population, and 23 percent of the world's software engineering talent
- Tier 2 cities such as Jaipur and Coimbatore are emerging new GCC hotspots with low-cost talent and high retention
- GenAI and AI are at the heart of GCC operations, not as job replacements but as drivers of enterprise speed, resilience, and scale
- State policies such as regulatory facilitation, taxation openness, and infrastructure investment—particularly in GIFT City—are driving GCC growth
- Over 50 percent of Fortune 500 companies are now established in the GCC in India and have become multi-functional centers for serving technology, operations, and product engineering.
Prospects
India's GCCs are revolutionizing business delivery across the world. With companies demanding speed, innovation, and strategic depth, India's population, infrastructure, and policy landscape put the country at the center of transformation.
Sources: Business Today, YourStory, The Hindu Business Line, IANS, MSN, Fortune India, Forbes Technology Council.
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