India’s Civil Aviation Ministry institutes a high-level inquiry into IndiGo’s widespread flight disruptions from crew shortages and FDTL rules. DGCA suspends pilot duty limits to aid recovery, with full restoration expected in three days. A 24x7 control room aids stranded passengers amid refunds and accommodations.
Crisis Trigger and Government Response
IndiGo, India's largest airline, faces massive disruptions over four days due to pilot shortages triggered by stricter DGCA Flight Duty Time Limitations (FDTL), slashing on-time performance to 8.5% at major airports. The Ministry of Civil Aviation placed FDTL orders in abeyance immediately to prioritize passenger relief without compromising safety, especially for vulnerable groups like seniors and patients. Civil Aviation Minister Ram Mohan Naidu assured stabilization by tomorrow and complete normalcy within three days, backed by real-time monitoring.
Key Highlights
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High-Level Probe Launched: Government orders inquiry to pinpoint IndiGo lapses, fix accountability, and prevent future chaos.
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Passenger Support Mandated: Automatic full refunds for cancellations, hotel stays, meals, lounge access for seniors/disabled, and refreshments for delays.
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24x7 Control Room Active: Helplines (011-24610843, 011-24693963, 096503-91859) track issues; airlines must update flight status online.
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IndiGo's Commitments: Apology issued, waivers on rescheduling (Dec 5-15), targeting full operations by Feb 10, 2026 despite short-term cuts.
Sources: Ministry of Civil Aviation (PIB.gov.in), India Today, NDTV, News18.