IndiGo Taps Infiniti Software to Turbocharge Group Bookings with AI-Powered Precision

India’s largest airline, IndiGo, has entered into a strategic partnership with Infiniti Software Solutions, a Chennai-based travel tech firm, to enhance its group booking experience using cutting-edge AI tools. The collaboration is centered around Infiniti’s flagship platform GroupRM, designed to automate and personalize group travel management for airlines.

 

Key Highlights:

 

- Smarter Group Sales: GroupRM will enable IndiGo to automate quote generation, booking approvals, and payment workflows, drastically reducing turnaround time from days to minutes.

 

- AI-Driven Personalization: The platform uses machine learning algorithms to analyze booking patterns, optimize pricing, and offer tailored deals to corporate and leisure groups.

 

- Operational Efficiency: By eliminating manual processes, IndiGo expects to boost sales productivity, improve customer satisfaction, and reduce errors in group travel handling.

 

- Scalability & Integration: GroupRM is cloud-based and NDC Level 4 certified, ensuring seamless integration with IndiGo’s existing reservation systems and future scalability across international routes.

 

- Infiniti’s Track Record: Infiniti Software Solutions has worked with global carriers like Malaysia Airlines, AirAsia India, and Volaris, and is known for its robust suite of airline tech products including VoyagerAid and AgencyAuto.

 

- Strategic Timing: The move comes as IndiGo expands its international footprint and long-haul operations, with group travel emerging as a key growth vertical.

 

This partnership marks a significant leap in IndiGo’s digital transformation journey—where AI isn’t just a buzzword, but a boarding pass to smarter skies.

 

Source: Infiniti Software Solutions, Tracxn, IndiGo Press Centre