IndiGo’s Scheduling Snafu: Delhi Airport Becomes a Waiting Room

Updated: December 03, 2025 19:14

Image Source: Business Standard

IndiGo flight delays and cancellations at Delhi airport on December 3, 2025, triggered chaos and passenger anger due to technical issues, crew shortages, and poor communication. At least 38 flights were cancelled, with widespread disruptions reported across major Indian airports.

Passengers at Delhi's Indira Gandhi International Airport faced chaos and frustration on Wednesday as IndiGo flights were repeatedly delayed and cancelled, leading to heated arguments with airline staff at boarding gates. The airline attributed the disruptions to a mix of technical glitches, crew shortages, airport congestion, and operational issues, but a lack of timely information left travellers angry and stranded for hours.

Key Highlights:

Widespread Flight Cancellations: At least 38 IndiGo flights, both domestic and international, were cancelled from Delhi airport alone on Wednesday, with similar disruptions reported in Bengaluru, Mumbai, and Hyderabad. The airline cited acute crew shortages following the implementation of new Flight Duty Time Limitations (FDTL) norms as a primary cause.

Passenger Outrage and Chaos: Scenes of chaos unfolded inside the airport, with passengers arguing with IndiGo crew at gates. Many reported receiving little to no information about their flight status, causing confusion and anger. Videos circulating online showed large crowds gathered around helpdesks, with some passengers demanding answers and accountability.

Operational Challenges: IndiGo acknowledged the disruptions, citing a combination of technology issues, schedule changes, winter season congestion, and the new crew rostering rules. The airline said it was making "calibrated adjustments" to schedules and working around the clock to restore normal operations over the next 48 hours.

Airport and Baggage System Issues: Additional problems included malfunctioning baggage messaging systems at Delhi airport, further aggravating the situation. Passengers faced long waits at baggage claim and limited support from airline staff, adding to the sense of disarray.

Passenger Advice: IndiGo advised travellers to check flight status online before heading to the airport and promised to offer alternative flights or refunds where eligible. However, many passengers expressed frustration over the lack of real-time updates and support.

Source: Reuters, Hindustan Times, India Today, The Economic Times, New Indian Express, NDTV

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