Infosys has announced a strategic multiyear collaboration with Telstra International, Australia’s leading telecommunications and technology company, aimed at accelerating Telstra’s software engineering and IT transformation journey. This partnership builds on a twodecade relationship and marks a new chapter in digital innovation.
Key highlights of the collaboration:
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Infosys will deploy its AIfirst suite, Infosys Topaz, and cloud platform, Infosys Cobalt, to simplify Telstra’s technology architecture and enhance agility.
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The initiative will introduce modern product engineering practices to elevate both customer and employee experiences.
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Telstra aims to improve its Net Promoter Score (NPS) and reduce service delivery times through this transformation.
Strategic objectives:
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The partnership supports Telstra’s companywide strategy to become an innovationled enterprise.
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Infosys will help develop a global operating model for Telstra, ensuring seamless service access across its 15country footprint.
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The collaboration will also focus on open architecture and nextgen technologies, including generative AI and digital process automation.
Industry impact:
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This move positions Telstra to lead in digital delivery amid rising consumer expectations and competitive pressures.
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Infosys’s global expertise will be instrumental in scaling Telstra’s operations and enhancing its international business performance.
With this alliance, Infosys and Telstra reaffirm their commitment to shaping the future of telecom through AI, cloud, and customercentric innovation.
Sources: Infosys Newsroom, Times of India, CXO Voice, Consultancy.com.au, Tech X Telco.