Infosys Transforms Bank CTBC Indonesia With Cutting-Edge Finacle Digital Banking Solution On Cloud

Bank CTBC Indonesia, a subsidiary of Taiwan’s CTBC Group, has taken a significant leap forward in its digital transformation journey by adopting the Infosys Finacle Digital Banking Solution Suite on a cloud-hosted model. This strategic implementation marks a major modernization of the bank’s core banking infrastructure, setting the stage for improved efficiency, enhanced customer experience, and accelerated product innovation in Indonesia’s competitive banking sector.

 

Key Highlights Of Bank CTBC Indonesia’s Digital Upgrade

Bank CTBC Indonesia has migrated its core banking systems for loans, deposits, trade finance, payments, and customer data management to the cloud-based Infosys Finacle platform

 

The shift has integrated seamlessly with the bank’s existing Finacle-powered online banking and retail loan origination systems to provide a unified digital experience

 

The migration to a PostgreSQL database platform has resulted in a threefold (300%) reduction in bulk processing time, delivering huge efficiency gains and lowering total cost of ownership

 

This digital shift aligns with Bank CTBC Indonesia’s “Journey Next” strategy, aimed at maintaining industry leadership and supporting rapid innovation

 

Infosys Finacle’s cloud-native architecture provides scalable, secure, and flexible infrastructure to support future growth and evolving customer needs

 

Modernizing The Core Banking Landscape

The adoption of Infosys Finacle’s comprehensive digital banking solution suite represents a major modernization for Bank CTBC Indonesia’s core banking stack. By upgrading critical functions—covering credit, deposit accounts, trade finance, and payments—the bank positions itself to launch new products and services faster, while delivering superior operational efficiencies. The unified platform enhances data integration, customer insights, and process automation, empowering the bank to meet rising customer expectations for seamless online services.

 

Driving Efficiency And Reducing Costs Through Cloud Migration

One of the standout outcomes of this deployment has been a remarkable 300% improvement in bulk processing times, courtesy of the migration to the PostgreSQL database platform on the cloud. This improvement significantly accelerates transaction processing and batch jobs that underpin daily banking operations. Alongside this, the cloud-based model helps reduce the total cost of ownership by cutting down hardware investments, maintenance costs, and time-to-market for new functionalities.

 

Strategic Vision Behind The Digital Leap

Bank CTBC Indonesia’s President Director described this deployment as a cornerstone of their broader “Journey Next” strategy, aimed at ensuring sustainable competitive advantage in Indonesia’s evolving financial landscape. This transformation not only enhances operational excellence but also strengthens the bank’s ability to innovate with agility and respond promptly to market demands. The deployment signals the bank’s commitment to digital-first banking, financial inclusion, and improved customer engagement.

 

Benefits Of Infosys Finacle’s Cloud-Native Architecture

Infosys Finacle CEO emphasized the cloud-native architecture’s secure and scalable features, which enable banks like CTBC Indonesia to flexibly expand their platforms and offer best-in-class services without compromise. The modular design supports seamless updates, superior security protocols, and integration capabilities crucial for banking ecosystems that rely heavily on partnerships and third-party services. The flexibility offered by the cloud platform also positions the bank to capitalize on emerging technologies such as AI and advanced analytics for enhanced decision-making.

 

Bank CTBC Indonesia’s Market Presence And Growth Potential

With assets totaling IDR 22.86 trillion and 11 operating offices across Indonesia, Bank CTBC Indonesia is well-positioned in the Indonesian financial market. The digital upgrade bolsters its capability to serve a growing customer base more efficiently through a modernized, tech-driven approach. This transformation enhances the bank’s resilience, scalability, and responsiveness, critical factors for success amid Indonesia’s rapidly expanding banking sector.

 

Looking Ahead: What To Monitor For Stakeholders

In sum, Bank CTBC Indonesia’s adoption of Infosys Finacle’s digital banking solution on the cloud marks a significant milestone in its pursuit of innovation and operational excellence. This partnership not only transforms the bank’s core banking capabilities but also strengthens its ability to deliver fast, flexible, and secure financial services to its growing customer base in Indonesia.

 

Source: Business Upturn, Infosys Finacle Newsroom, Economic Times Now