Infosys Unveils AI-Powered Customer Experience Suite For Salesforce

Image Source: Analytics India Magazine

Infosys Has Launched A Comprehensive Customer Experience Suite For Salesforce, Designed To Accelerate Agentic Transformation And Enhance Digital Workforce Capabilities. Powered By Infosys Topaz And Salesforce’s Gen AI, The Suite Aims To Help Enterprises Scale Customer Engagement, Optimize Operations, And Drive Tangible Business Outcomes Globally.

Infosys Ltd, a global leader in digital services and consulting, has officially launched its Customer Experience Suite for Salesforce. The announcement was made on October 10, 2025, as part of Infosys’ broader strategy to empower enterprises with intelligent automation and AI-driven customer engagement tools.

Suite overview and strategic intent

The newly launched suite integrates Infosys Topaz™—an AI-first set of services—with Salesforce’s generative AI capabilities. The goal is to help businesses navigate agentic transformation, scale their digital workforce, and deliver superior customer experiences across industries.

Key highlights of the launch:

- Infosys introduced the Customer Experience Suite for Salesforce, combining AI, automation, and analytics
- The suite leverages Infosys Topaz and Salesforce’s Gen AI to enhance agent productivity and customer satisfaction
- It supports real-time personalization, predictive insights, and seamless omnichannel engagement
- Designed to accelerate agentic transformation, the suite enables enterprises to scale digital operations efficiently
- Infosys aims to help clients achieve measurable ROI through improved customer retention and operational agility
- The launch builds on Infosys’ longstanding partnership with Salesforce and its expertise in digital transformation

Industry impact and client benefits

Infosys’ Customer Experience Suite is expected to benefit sectors such as retail, telecom, banking, and healthcare, where customer interaction plays a critical role. By integrating AI-powered tools into Salesforce workflows, businesses can automate routine tasks, gain deeper customer insights, and respond proactively to changing demands.

The suite also includes Agentforce Multipliers—a methodology developed by Infosys to accelerate AI implementation and optimize enterprise efficiency. With a human-centric approach, the solution empowers agents to deliver personalized service while reducing operational overhead.

Infosys showcased the suite at Dreamforce 2025 in San Francisco, highlighting its capabilities to global clients and partners. The company’s acquisitions of Simplus and Fluido further strengthen its regional delivery and consulting capabilities.

Sources: Infosys Press Release, Infosys at Dreamforce 2025, Infosys Customer Experience AI Suite Insights.