Uttar Pradesh’s Sevamitra Portal is making waves in the domestic services sector, transforming how citizens access skilled labor while creating thousands of employment opportunities across the state. As of June 2025, the portal has facilitated 39,857 service bookings, marking a significant milestone in the state’s digital governance and employment strategy.
Developed by the Employment Department of Uttar Pradesh, the Sevamitra Portal connects residents with trained professionals for essential services like plumbing, carpentry, electrical repairs, and air conditioning maintenance—all delivered right to their doorstep. This initiative is not only streamlining service delivery but also reshaping the employment landscape for skilled workers in urban and semi-urban areas.
Massive Outreach & Usage
Complementing the portal is the Sevamitra helpline (155330), which has handled over 38.49 lakh calls to date, underscoring the platform’s widespread adoption and utility. The helpline serves as a vital touchpoint for citizens seeking assistance, booking services, or resolving queries.
Empowering Skilled Workers
A total of 52,349 skilled workers are now registered on the platform, many of whom possess technical or vocational training. These workers have collectively earned over ₹27.5 lakh, directly transferred to their digital wallets—ensuring financial transparency and timely payments.
This model is proving to be a game-changer for local employment. By offering viable income opportunities within their hometowns, Sevamitra is helping reduce migration to larger cities and fostering economic resilience in smaller towns.
How It Works
The portal’s algorithm matches users with the nearest available registered service provider. After the job is completed, users are prompted to rate their experience, helping maintain service quality and accountability. This feedback loop ensures continuous improvement and builds trust between consumers and service providers.
Impact on Local Economy
The success of Sevamitra is a testament to the power of digital platforms in driving inclusive growth. By integrating technology with grassroots employment, the portal is creating a ripple effect—boosting household incomes, improving service standards, and enhancing digital literacy.
The initiative also aligns with the state’s broader vision of an “Atmanirbhar Uttar Pradesh”, where self-reliance and local entrepreneurship are key pillars of development. The portal’s transparent payment system and real-time service tracking are helping build a more accountable and efficient service ecosystem.
Future Expansion Plans
Encouraged by the portal’s performance, the Uttar Pradesh government plans to expand Sevamitra’s reach to all districts and municipal areas. New services are expected to be added, including appliance installation, pest control, and home cleaning, further diversifying the platform’s offerings.
The government is also exploring partnerships with vocational training institutes to onboard more skilled workers and ensure service quality remains high. Additionally, plans are underway to integrate AI-based scheduling and predictive analytics to optimize service delivery.
Voices from the Ground
Local service providers have praised the portal for its ease of use and income stability. “Earlier, I had to rely on word-of-mouth or local contractors. Now, I get direct bookings and timely payments,” said Ravi Kumar, a registered electrician from Lucknow.
Users too are finding the platform convenient and reliable. “I booked a plumber through Sevamitra and the service was prompt and professional. It’s great to have such access without stepping out,” shared Priya Sharma, a resident of Kanpur.
Conclusion
Sevamitra is more than just a booking platform—it’s a digital bridge between citizens and skilled workers, fostering dignity of labor and economic empowerment. With nearly 40,000 bookings and counting, the portal is setting a benchmark for tech-enabled public service delivery in India.
Sources: Free Press Journal, Bharat Samachar, Sevamitra Official Website
