Smarter Together: IndiGo’s AI Makes Group Bookings a Breeze

IndiGo Airlines has taken a bold leap into AIpowered aviation by partnering with Infiniti Software Solutions to deploy GroupRM, a cuttingedge group revenue management platform designed to revolutionize the group booking experience. The move comes as demand for group travel—corporate, leisure, and institutional—continues to soar across India’s aviation landscape.

 

AI at the Helm:

GroupRM leverages AIdriven dynamic pricing, realtime demand sensing, and passenger profiling to offer personalized, faster, and scalable group booking solutions.

 

Operational Uplift:

The platform automates endtoend workflows, reducing turnaround time, minimizing manual intervention, and enhancing customer satisfaction—especially during peak travel seasons.

 

PassengerCentric Design:

With rich analytics and adaptive pricing, IndiGo can now tailor offers based on group size, travel history, and booking behavior, making the process smarter and more intuitive.

 

Strategic Fit:

The integration aligns with IndiGo’s longterm vision of building a nextgen digital ecosystem, reinforcing its commitment to affordability, efficiency, and techled service.

 

Leadership Speak:

Abhijit Dasgupta, SVP – Planning & Revenue Management at IndiGo, called the partnership a “fundamental shift” in how the airline serves group travelers, promising smarter, faster, and more personalized journeys.

 

Scalability & Resilience:

GroupRM is built to handle highvolume traffic during festivals and holidays without compromising performance—futureproofing IndiGo’s group travel operations.

 

With this AI infusion, IndiGo isn’t just flying planes—it’s flying into the future of intelligent, customerfirst aviation.

 

Source: Economic Times, Infiniti Software Press Release, The Week