Tamil Nadu Introduces ‘Namma Arasu’ App to Simplify Access to Government Services

Digital Governance Simplified: TN’s ‘Namma Arasu’ App Goes Live

Tamil Nadu has taken a major step in digital transformation with the launch of ‘Namma Arasu’ (Our Government), a WhatsApp-based chatbot designed to deliver government services seamlessly to citizens. Introduced at the Umagine 2026 tech summit, the initiative underscores the state’s commitment to mobile-first governance and inclusive service delivery.

Key Highlights

• Wide range of services: Citizens can access 51 services, including certificate downloads, tax and utility bill payments, ration card services, property registration, temple donations, grievance filing, and tourism bookings.
• Multilingual support: Available in Tamil and English, ensuring inclusivity across diverse populations.
• Easy access: Residents can connect via WhatsApp at +91 7845252525.
• Partnership with Meta: Developed jointly with Meta, leveraging WhatsApp’s reach for maximum accessibility.
• Focus on inclusivity: Expected to benefit rural and underserved communities by reducing dependence on physical e-Seva centers.
• Strategic launch: Announced by IT Minister Palanivel Thiaga Rajan and Deputy CM Udhayanidhi Stalin at Umagine 2026.

This initiative highlights Tamil Nadu’s vision of accessible, citizen-centric governance, making essential services available at the touch of a button.

Sources: Financial Express, Indian Express, The Hindu Business Line, UNI India, Elets eGov