The Future is Here: HGS’s Manila AI Hub to Create 1,000+ Jobs and Elevate Digital Services

Hinduja Global Solutions Ltd (HGS), a global leader in digital experience and business process management, has opened a new intelligent experience hub in Manila, Philippines, deepening its operational capabilities and strengthening its regional commitment. The launch signifies a major strategic milestone for HGS, which continues to expand its footprint across Southeast Asia.​

Located in Manila’s prime business district, the facility consolidates HGS’s teams and serves as a central innovation hub designed to drive technology-enabled transformation. The site integrates collaborative, AI-driven workspaces that promote seamless client delivery and employee engagement.

Giridhar GV, CEO - APAC and Global CHRO, HGS, described the new hub as “a fusion of human expertise with AI and empathy-driven innovation,” noting that it embodies the company’s mission to craft intelligent, meaningful customer experiences.​

The new center will initially accommodate 1,500 professionals, scalable to 3,000 across shifts, and is expected to generate over 1,000 new roles in business services, customer engagement, and digital operations within the next two years.​

Notable Updates

Strategic Growth Commitment:

The facility is part of HGS’s long-term plan following its Letter of Intent with the Philippines government to scale operations significantly in the region.​

Technology-Driven Focus:

The hub is equipped to deliver high-value digital and AI-led business solutions, aligning with current market demands for automation and intelligent customer engagement.​

Regional Impact:

With this addition, HGS now runs two facilities in Manila and four across the Philippines, highlighting the country’s role as a critical hub for its global service delivery network.​

Job Creation and Collaboration:

Over 1,000 new opportunities will be created, supporting both local employment and the Philippines’ growing BPO innovation landscape.​

Sustainability and Employee Experience:

The center’s design emphasizes collaboration, sustainability, and inclusive employee culture, reinforcing HGS’s goal of being a people-first digital organization.​

Major Takeaway

This expansion not only enhances HGS’s presence in Asia-Pacific but also reflects its ongoing focus on humanizing customer experiences through digital intelligence—a strategic step in shaping the future of global digital services.​

Sources: Hinduja Global Solutions Ltd. Corporate Release (NSE filing, October 13, 2025); Business Standard; The Hindu BusinessLine; PR Newswire