Verizon announced $20 account credits for customers affected by a massive 10-hour nationwide outage on January 14, 2026, caused by a software glitch. The disruption hit over 1.5 million users, showing SOS mode, and was resolved by evening; credits redeemable via myVerizon app.
Verizon Communications announced $20 account credits for customers hit by a widespread outage on January 14, 2026, which disrupted voice, text, and data services for over 1.5 million users nationwide. The seven-to-ten-hour disruption peaked around midday ET, showing "SOS" on devices, and was resolved late that evening due to a software issue. Credits are redeemable via the myVerizon app after text notifications, covering multiple days of service on average.
Outage Overview
The outage struck around 12:30 p.m. ET, affecting major cities like New York, Atlanta, Houston, and Los Angeles, with Downdetector logging peaks of 173,000 reports. Verizon confirmed no cyberattack involvement and restored service by about 10 p.m. ET. The FCC plans to investigate the incident.
Customer Compensation Details
Verizon stated it fell short of excellence standards and is issuing credits directly to impacted accounts. Business clients receive separate outreach. Users still facing issues should restart devices.
Key Takeaways
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Outage duration: 7-10 hours nationwide.
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Peak impact: 1.5M+ reports, SOS mode activated.
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Credit redemption: myVerizon app, text alert.
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Cause: Software malfunction, not cyber-related.
Sources: USA Today, NBC News, Reuters