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What Happens When HCLTech Gets 10 Years to Reinvent a City? Dunedin Finds Out

Updated: July 10, 2025 08:15

Image Source: WowNews24x7
New Zealand's Dunedin City Council has engaged HCLTech to spearhead a groundbreaking 10-year digital vision to revolutionize its ICT infrastructure and drive the quality of citizen services forward.
 
Major features of the program are:
 
- Consolidation of over 1,600 older applications in 12 business units into one digital platform

- Rollout of Infor Pathway, Infor Public Sector, and BIRST analytics for real-time insight and operational transparency

- Field inspector mobile capability rollout to improve service delivery

- Core platforms deployment to the cloud for disaster recovery and round-the-clock access

- 99% data accuracy and 70% reduction in reporting burden through self-service analytics
 
This strategic partnership is expected to initiate smart governance, promote citizen engagement, and transform Dunedin into a digitally empowered city.
 
Sources: Infor, GovTech Review, iStart, Dunedin City Council, HCLTech

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