WhatsApp Chatbot Revolutionizes Transport Services in Uttar Pradesh

The Uttar Pradesh Transport Department has launched a WhatsApp chatbot, offering citizens seamless access to key transport-related services without visiting Regional Transport Offices. This initiative aligns with the state’s broader digital transformation agenda, enhancing convenience and transparency in public service delivery.  

 

Key Features and Services  

- The chatbot, available at 8005441222, provides 24/7 access to vehicle registration details, driving license services, e-challan status, and application tracking.  

- Integrated with the Vahan and Sarthi databases, the system ensures real-time verification and authenticated data access.  

- Users can check challan details, renew driving licenses, pay road taxes, and track applications directly through WhatsApp.  

 

How to Use the Chatbot  

- Citizens can initiate a conversation by sending a "Hi" message to the chatbot number.  

- The system responds with a menu of available services, allowing users to select their preferred option.  

- Information is provided in a structured format, with downloadable PDFs for official records.  

 

Impact on Public Services  

- The chatbot is expected to reduce footfall at transport offices by 40 percent, streamlining administrative processes.  

- It eliminates the need for middlemen, ensuring direct access to transport services.  

- The platform follows strict data privacy norms, offering end-to-end encryption for secure transactions.  

 

Future Expansion and Digital Governance  

- The Ministry of Road Transport and Highways has approved API access for the chatbot, enabling further integration with national transport databases.  

- The Uttar Pradesh government aims to expand the chatbot’s capabilities, incorporating additional services such as commercial vehicle permits and road safety updates.  

 

Source: Economic Times, Uttar Pradesh Transport Department.