Scan, Pay, Drive Away: Chandigarh Courts Go Digital with QR Challans

In a move that blends judicial efficiency with digital convenience, Chandigarh’s District Courts have rolled out QR code-based payment systems for traffic challans during the ongoing Special Lok Adalats. This tech-forward initiative marks a significant step toward streamlining legal processes and reducing congestion in court premises, especially ahead of the National Lok Adalat scheduled for September 13.

 

Justice Meets Innovation

The bustling Sector 43 court complex in Chandigarh has long been a hub for traffic challan settlements, often witnessing overwhelming footfall. To ease this pressure and modernize the payment process, court officials have introduced QR codes that allow violators to pay their fines digitally—without waiting in long queues or navigating cumbersome paperwork.

 

The system supports both the “e-challan” and “virtual courts” platforms. Separate QR codes have been deployed for each, enabling users to scan, enter their vehicle or challan number, and instantly view the payable amount. Payments can be made via any UPI-enabled app, making the process seamless and accessible to all.

 

How It Works

Once a traffic challan is issued—either through CCTV surveillance or manual enforcement—it is routed to the appropriate platform. Compoundable offences are handled via the e-challan system, while non-compoundable ones are directed to virtual courts. The QR codes displayed at the court premises and on official websites link users to the correct payment gateway.

 

Upon scanning, users are prompted to enter relevant details such as vehicle registration or challan ID. The system then fetches the fine amount, which can be paid instantly using digital wallets or banking apps. This eliminates the need for manual verification and significantly speeds up the resolution process.

 

Tackling the Backlog

The introduction of QR code payments comes at a crucial time. Following the implementation of widespread CCTV surveillance in Chandigarh, the volume of traffic challans has surged dramatically. This has led to a backlog that not only clogs the judicial system but also delays routine case hearings.

 

To address this, Special Lok Adalats are being held from September 1 to 12, with Judicial Magistrates presiding over traffic-related cases. These sessions aim to clear thousands of pending challans before the National Lok Adalat on September 13, which will handle a broader spectrum of disputes.

 

So far, over 1,321 challan-related cases have been settled during the Special Lok Adalats, demonstrating the effectiveness of this hybrid model of justice delivery.

 

Expanding Access and Reactivating Old Challans

In a further boost to accessibility, links to more than 4.5 lakh old challans have been reactivated. Previously, these challans had a 90-day payment window, after which they became dormant. With the new system, violators can now pay even long-pending fines without legal complications.

 

This reactivation not only helps citizens avoid legal entanglements but also contributes to revenue recovery for the administration. It’s a win-win for both the judiciary and the public.

 

Voices from the Ground

Court officials have expressed optimism about the new system. “This initiative is not just about convenience—it’s about transforming how justice is delivered,” said one official. “By integrating digital tools, we’re making the legal process more transparent, efficient, and citizen-friendly.”

 

Residents, too, have welcomed the change. Many noted that the QR code system reduces stress and saves time, especially for working professionals who previously had to take time off to visit the courts.

 

Toward a Smarter Judiciary

The QR code initiative is part of a broader push toward digitization in India’s legal system. From e-filing to virtual hearings, courts across the country are embracing technology to improve access and efficiency. Chandigarh’s move sets a precedent for other jurisdictions to follow, especially in urban centers grappling with high volumes of traffic violations.

 

As the National Lok Adalat approaches, this innovation promises to make justice not only more accessible but also more humane—by reducing wait times, simplifying procedures, and empowering citizens to resolve issues with a simple scan.

 

Sources: Hindustan Times:, The Tribune, Chandigarh Traffic Police: Online Payment Portal