Adani Dharavi SPV Launches 24-Hour AI Helpline 'Dharavi Didi'

MUMBAI — Adani Navbharat Developers Private Limited (ANDPL), the special purpose vehicle (SPV) executing the Dharavi Redevelopment Project, has officially launched "Dharavi Didi," a 24-hour interactive artificial intelligence platform designed to assist local residents navigating the slum rehabilitation process.

Unveiled in Mumbai, the multilingual AI helpline offers round-the-clock verified information regarding socio-economic surveys, eligibility requirements, documentation, and property allocation timelines directly to the area's estimated 10 lakh inhabitants.

Direct Communication Channel to Counter Misinformation

The launch of the digital assistant comes as physical survey operations advance across Dharavi's 600-acre sprawl. Historically, residents in large-scale urban rejuvenation zones have relied on informal channels, local conversations, and unauthorized intermediaries, frequently leading to the spread of unverified rumors regarding eviction and land entitlements.

Through "Dharavi Didi," residents can access official project records without visiting field offices or waiting for business hours. Built for first-time digital users, the platform accepts queries through:

• WhatsApp Messaging: Text-based query resolution and automated status tracking.

• Voice Calls: Interactive audio assistance tailored for non-literate or visually impaired users.

• Video Calls: Real-time visual guidance for document verification and survey confirmation.

The system currently operates in Hindi, Marathi, and English. ANDPL confirmed that additional language modules—including Tamil, Telugu, and Gujarati—will be integrated in the coming months to match the settlement's demographic diversity.

Strategic Context of the Dharavi Redevelopment Project

The Dharavi Redevelopment Project (DRP) represents one of the largest urban renewal initiatives globally. In November 2022, the Adani Group secured the winning bid to redevelop the informal settlement with an initial pledged investment of ₹5,069 crore.

Executing the project via ANDPL—a joint venture between the Government of Maharashtra and the Adani Group—the developer is tasked with constructing approximately 1.25 lakh to 1.5 lakh new housing units over a seven-year construction window, within an overall project timeline of 17 years.

"Whether residents want to understand surveys, eligibility, required documents or project updates, Dharavi Didi is available round the clock to provide clear answers in a simple and conversational manner. Residents no longer have to wait for office hours to receive answers from official sources."

— Adani Navbharat Developers Private Limited (ANDPL) Official

Why It Matters

For residents of Dharavi, the introduction of an AI-driven helpline provides a direct line to legally binding project guidelines, mitigating financial risks associated with unauthorized middle-agents.

For real estate analysts and urban planners, ANDPL's deployment of conversational AI serves as a test case for leveraging digital infrastructure to streamline community consent, regulatory compliance, and resident relocation in ultra-dense informal settlements.

Key Facts at a Glance

• 24/7 Accessibility: Operates continuously across WhatsApp, voice, and video calls.

• Language Integration: Active in Hindi, Marathi, and English, with Tamil, Telugu, and Gujarati updates planned.

• Scope of Assistance: Clarifies survey status, rehabilitation eligibility criteria, required legal documentation, and construction milestones.

• Project Scale: Supports communication for a redevelopment project affecting ~10 lakh inhabitants and 1.25–1.5 lakh proposed residential units.

Official Sources Section

Official project notices, regulatory announcements, and operational schedules regarding the Dharavi Redevelopment Project are issued jointly by the Dharavi Redevelopment Project Authority under the Housing Department, Government of Maharashtra, and the project's executing entity, Adani Enterprises.

Frequently Asked Questions

What is the "Dharavi Didi" AI platform?

"Dharavi Didi" is an automated, 24/7 interactive helpline launched by Adani Navbharat Developers Private Limited (ANDPL) to answer resident queries regarding the Dharavi Redevelopment Project.

How can Dharavi residents access the helpline?

Residents can interact with the AI assistant through WhatsApp, voice calls, and video calls using standard mobile devices.

What topics can the AI assistant provide information on?

The platform addresses queries regarding home survey status, rehabilitation eligibility rules, required identity/property documentation, and project timelines.

Which languages are supported?

The platform currently supports Hindi, Marathi, and English, with future rollout planned for Tamil, Telugu, and Gujarati.

Source: Dharavi Redevelopment Project Authority (DRPA) | Adani Group Press Releases