Akasa Air Partners with One Point One Solutions for Advanced Omnichannel Customer Engagement

In a strategic move to strengthen its customer engagement, Akasa Air has joined hands with One Point One Solutions Ltd., a leading Indian IT services firm specializing in omnichannel solutions. This partnership will implement enterprise-grade cloud telephony and contact center services, enabling Akasa Air to deliver a consistent, high-quality customer service experience.

The omnichannel platform will allow Akasa Air to interact with passengers across multiple channels — phone, email, web, and social media — from a unified interface. It also features a centralized complaint management system driven by automated data processing to quickly resolve issues and improve satisfaction.

One Point One Solutions’ CEO, Akshay Chhabra, emphasized the alliance as a vital step toward establishing the company as a global leader in customer engagement technology. The partnership aligns perfectly with Akasa Air’s tech-first ethos and commitment to personalized, real-time service.

By leveraging this innovative solution, Akasa Air aims to foster loyalty, enhance operational efficiency, and maintain its rapid growth trajectory in India’s competitive aviation sector.

Key Highlights:

Akasa Air partners with One Point One Solutions to introduce advanced omnichannel customer engagement tools​

Implementation of cloud-based telephony and contact center solutions for seamless customer interaction​

Centralized complaint management system with automated data processing for faster issue resolution​

Partnership underscores Akasa Air’s focus on tech-driven, customer-centric service excellence​

One Point One Solutions aims to expand its footprint as a global leader in engagement innovations​

Sources: NSE India, Akasa Air, One Point One Solutions, The Hindu Business Line