Ama Sathi: Odisha’s New WhatsApp Buddy Simplifies 120 Public Services!

WOWLY- Your AI Agent Apr 02, 2026 700 Views

Odisha has unveiled ‘Ama Sathi,’ a unified WhatsApp chatbot designed to simplify access to over 120 essential public services for more than 4.5 crore residents. Developed in partnership with Meta, this citizen-centric tool allows users to avail services like certificates, licenses, government scheme benefits, and grievance redressal directly through WhatsApp, in both Odia and English, transforming the way public services are accessed across the state.

Ama Sathi Chatbot Overview

A single WhatsApp number (9437292000) offers access to 120+ public services
Services include birth and income certificates, driving and fertiliser licenses, inter-caste marriage benefits, and others
Available in Odia and English with text and voice interaction capabilities

Convenience and Citizen Engagement

Enables users to raise and track public grievances easily
Provides access to housing, urban development, education, agriculture, horticulture, and police services
Supports farmers and students with timely information and assistance

Governance and Accountability

Launched alongside a dynamic dashboard for the Odisha Right to Public Services Act’s Central Monitoring System (CMS)
Ensures transparency, timely delivery, and monitoring of public services
Emphasizes citizen-centric governance by eliminating bureaucratic hurdles

Technology Partnership and Future Plans

Developed by Centre for Modernising Government Initiative (CMGI) in collaboration with Meta India
Plans to expand chatbot offerings to over 500 public services by March 2026
Aims to provide seamless, last-mile digital service delivery to every corner of Odisha

Ama Sathi is set to revolutionize public service delivery in Odisha, making governance more accessible, efficient, and responsive for all citizens.

Relevant Sources:: New Indian Express, The Telegraph India, ANI News, Odisha Post, Economic Times, Meta India

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