Infosys Increases Strategic Partnership with Citizens for AI-Powered Financial Services Transformation

Infosys has declared the enhancement of its longstanding strategic partnership with Citizens, one of the oldest and largest US financial institutions. The partnership will speed up innovation, market leadership, and customer service through AI-powered transformation.

Key points:

Citizens will benefit from Infosys' financial services expertise and emerging technologies such as AI, cloud, and automation

The partnership will concentrate on cloud-native domain platforms, and data center exit

It will create a FinTech and hyperscaler partnership ecosystem for hyper-personalized AI-fueled customer experiences

The tie-up is based on five years of successful achievements, such as adopting an end-to-end strategy within domain-centric platforms and having a mature data lake

This increased partnership resonates with the north star technology vision of Citizens and Infosys' AI-first strategy to redefine possibilities in banking by leveraging strengths in banking and technology.

Source: Infosys press release dated March 12, 2025