Delhi Metro Integrates AI for Predictive Maintenance, Crowd Management, and Safety

Delhi Metro has taken a significant leap in digital innovation by embedding artificial intelligence (AI) into its daily operations. Coinciding with the India AI Impact Summit 2026, DMRC’s adoption of AI demonstrates how smart technologies are reshaping public transport in India.

The integration aims to improve passenger convenience, streamline operations, and strengthen safety protocols. One of the most visible innovations is CHETNA, DMRC’s AI-powered chatbot, which allows commuters to interact in natural language for queries ranging from train schedules to ticketing.

Key Highlights

• AI-Powered Assistance: CHETNA virtual assistant offers real-time travel updates and customer support.
• Operational Efficiency: AI deployed in scheduling, crowd management, and predictive maintenance.
• Safety Enhancements: AI tools monitor passenger flow and detect anomalies for quicker response.
• Passenger Experience: Personalized travel information and reduced wait times.
• Strategic Timing: Launch aligns with India AI Impact Summit 2026, showcasing Delhi as a hub for AI adoption in public services.

This initiative positions Delhi Metro as a pioneer in AI-driven urban mobility, setting a benchmark for smart transport systems across India and beyond.

Sources: The New Indian Express, Zee News, AI Impact Summit 2026 coverage