HCLTech Launches Fluid Contact Center In Collaboration With Cisco

HCLTech, one of India’s leading IT services companies, has unveiled its Fluid Contact Center in collaboration with Cisco. The solution is positioned to transform enterprise customer engagement by leveraging AI-driven insights, cloud-native architecture, and advanced collaboration tools.  

The Fluid Contact Center is designed to provide seamless customer experiences across multiple channels, ensuring scalability and flexibility for enterprises operating in dynamic markets. By integrating Cisco’s secure networking and collaboration technologies, the platform aims to deliver enhanced reliability, data security, and operational efficiency.  

Industry experts highlight that this partnership reflects the growing demand for intelligent, cloud-based contact center solutions that can adapt to evolving customer expectations. The initiative is expected to strengthen HCLTech’s portfolio in digital transformation services while reinforcing Cisco’s leadership in enterprise collaboration technologies.  

Key highlights from the announcement include  

• Launch of Fluid Contact Center by HCLTech in partnership with Cisco  
• Focus on AI-driven insights, cloud-native architecture, and multi-channel engagement  
• Enhanced scalability, security, and operational efficiency for enterprises  
• Integration of Cisco’s networking and collaboration technologies  
• Strengthening HCLTech’s digital transformation portfolio and customer experience solutions  

Analysts note that the Fluid Contact Center positions HCLTech as a key player in next-generation customer engagement solutions, offering enterprises a competitive edge in delivering superior service experiences.  

Sources: Reuters, Economic Times, Business Standard