Hyderabad has launched India’s pioneering QR Code-based feedback system at its Collectorate aimed at enhancing public service efficiency and transparency. This user-friendly, no-app-needed system allows citizens to instantly share feedback, fostering real-time interaction, accountability, and data-driven improvements in governance and service delivery.
Hyderabad District has unveiled the country’s first QR Code feedback system, an innovative move to boost public service efficiency and transparency. Spearheaded by District Collector Hari Chandana IAS, the system allows visitors to the Hyderabad Collectorate to provide immediate feedback on services simply by scanning QR codes displayed across various counters.
This ground-breaking initiative eliminates the need for paperwork or app downloads, making it accessible to users of all age groups and tech proficiency. Feedback submissions are digitally recorded, enabling officials to monitor service quality, track issues, and implement timely reforms.
Collector Hari Chandana emphasized that this system is more than technology; it embodies building trust and accountability, ensuring every citizen’s voice is heard promptly. The real-time feedback mechanism promises to streamline government operations, improve service standards, and foster a culture of continuous administrative improvement.
Key Highlights:
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First-of-its-kind QR code feedback system launched at Hyderabad Collectorate.
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Instant, accessible, and no-app feedback submission for all citizens.
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Digital tracking and categorization of feedback for prompt action.
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Enhances transparency, accountability, and service efficiency.
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Model expected to inspire replication across departments nationwide.
Sources: The Hans India, Telangana Today, Hyderabad Stories.